Refunds and right of withdrawal
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1. General rule
Contributions (gifts, cash, tips and paid spins) are voluntary and are transferred to the creator at the time of payment, so as a general rule they are non-refundable.
2. Right of withdrawal
Spanish consumer law (Royal Legislative Decree 1/2007) gives consumers 14 calendar days to withdraw from distance contracts. However, Finvify's intermediation service is fully performed at the time of payment, at the fan's request and with their express consent. Therefore, under article 103 of that law, the fan acknowledges before paying that they lose the right of withdrawal for that service.
3. When we do refund
• Duplicate charges. • Technical errors on the Platform that caused an incorrect charge. • Payments that could not be completed. • Simultaneous purchases of the last unit of a wish. Request it at finvify@gmail.com within 30 days of the charge, stating the date, amount and creator.
4. Unauthorised payments
If you see a Finvify charge on your card that you did not authorise, tell your bank and us immediately. Your rights regarding unauthorised payment transactions are governed by Spanish Royal Decree-law 19/2018 on payment services.
5. Physical gifts
If a gift arrives damaged, is defective or does not arrive, we will handle the issue with the seller under the applicable legal warranty. Product returns are governed by the policy of the store where they were purchased. [Complete according to the purchasing model.]
6. Chargebacks
Before starting a chargeback with your bank, please contact us so we can try to resolve it. Abusive or fraudulent chargebacks may lead to account suspension.
7. Refund timing
Where a refund applies, we will issue it within 14 calendar days using the same payment method.
For any legal or data protection question, write to us at finvify@gmail.com.